Policies

Return Policy

At TurtleBoomer Gifts, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through TurtleBoomer Gifts at via turtleboomer@yahoo.com Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  1. To begin the returns process, please send an email to TurtleBoomer Gifts at TurtleBoomer@yahoo.com  with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address. 
  4. Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  5. You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? email  Us at Turtleboomer@yahoo.com

Shipping

Where do we ship to?

 

We are currently shipping to:

  • Customers within the United States and U.S. territories
  • Including P.O. Boxes. 
  • All US Military bases, APO/FPO
  • Puerto Rico, Guam, and U.S. Virgin Islands.

We do not currently ship to customers outside the United States at this time.

Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time.